Refund policy

Returns

We offer 30-day returns from the date you receive your order for change-of-mind purchases.

To be eligible, products must be unused, unopened, in their original sealed packaging, and in the same condition as received. Please keep your proof of purchase.

For hygiene and safety reasons, we can't accept change-of-mind returns for products that have been opened, used, had their seal broken, or were damaged after delivery.

Return postage

Customers are responsible for arranging and paying the cost of return shipping. Please contact hello@otwoo.com.au before sending anything back. If your return is accepted, we'll provide return instructions. Returns sent without prior approval may not be accepted.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact hello@otwoo.com.au as soon as possible if an item is damaged, faulty, or incorrect. Nothing in this policy limits your rights under the Australian Consumer Law.

Refunds

Once we receive and inspect an approved return, we'll let you know the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to process the refund.

Questions

For any return questions, email hello@otwoo.com.au.